Platinum Mastercard Travel Insurance

All Principal and Supplementary cardholders up to 70 years old are covered for up to Php 2 million in Travel Accident, Medical Expense, and Inconvenience Benefits every time you charge your entire fare for travel (airline tickets and other means of public transport) to your Bank of Commerce Platinum credit card when you travel abroad.

It provides protection up to a maximum of 15 days for international travel while taking a trip on a common carrier conveyance or scheduled flight, as a fare-paying passenger.

Travel Insurance Coverage

Benefits Maximum Sum Insured per Person (in PHP)
Travel Accident Insurance
Principal and Supplementary Cardholders 2,000,000
Spouse 2,000,000
Per Child (max. of 2 children) 500,000
Medical Expense Reimbursement
(due to injury and illness)		 10,000
Loss or Damage to Baggage
Php 3,000.00 sub-limit per item		 20,000
Baggage Delay
Php 1,000.00 per 12 hours, m. of 96 hours, maximum cover up to		 8,000
Flight Delay
Php 1,000.00 per 12 hours, max. of 96 hours,
maximum cover up to		 8,000
Flight Cancellation 5,000
Travel Misconnection
Php 1,000.00 per 12 hours, max. of 96 hours,
maximum cover up to		 8,000
24-Hour Emergency Medical and Travel Assistance Hotline Included

Description of Coverage

Travel Insurance shall cover injuries or death occurring during a one way or round trip taken by the insured between point of departure to destination (as shown in insured’s ticket), while riding as a passenger, or boarding or alighting from a licensed air, land, water public conveyance, or while riding as a passenger on a private registered 4-wheeled motorized vehicle or Public conveyance operated for the transportation of passengers or for hire when:

GENERAL EXCLUSIONS

The Group Policy does not cover loss, injuries or damage caused by or resulting from or contributed to by the following:

  1. War (whether declared or not), invasion, act of foreign enemies, civil war, revolution, insurrection, civil commotion, popular rising against the government, riot, strike;
  2. Nuclear weapons, radiation or radioactivity from any nuclear fuel or nuclear refuse arising from the combustion of nuclear fuel and any process of self-sustaining nuclear fission/ fusion;
  3. Any illegal, criminal or unlawful act by the Insured or confiscation, detention, destruction by customs or other authorities;
  4. Any prohibition or regulations by any government;
  5. Any breach of government regulation or any failure by the Insured to take reasonable to avoid a claim under this Policy following the warning of any intended strike, riot or civil commotion through or by general mass media.
  6. The Insured engaging in naval, military or air force service or operations or testing of any kind of conveyance or being employed as a manual worker or while engaging in offshore mining or aerial photography or handling of explosive or hitchhiking or backpacking.
  7. Any loss or expenses with respect to Cuba or a Specially Designated List or which if reimbursed or paid by the Company would result in the Company being in breach of trade or economic sanctions or other such similar laws or regulations.

This material is only a general description of coverage and is not a statement of contract policy. All coverage is subject to the exclusions and conditions of the actual insurance policy.

This Travel Insurance is underwritten by Insurance Company of North America (a Chubb Company).

FREQUENTLY ASKED QUESTIONS

How do I make a claim?

Chubb will process your claims within 5 to 10 working days following the receipt of all claims requirements.

For questions about your claim, please contact: +63 2 849 6000 (Mondays – Fridays, 8:30am to 5:30pm) or email travel.ph@chubb.com.

What are the requirements to claim for benefits?

Basic Claim Requirements are:

  1. Signed and completed Claim Form
  2. Copy of passport
  3. Copy of airline ticket/boarding pass

Accidental Death

Accident and Sickness Proof of Loss Claim Form is to be used.

Documents to enclose (certified true copies)

Disability and Dismemberment

Accident and Sickness Proof of Loss Claim Form is to be used.

Documents to enclose (certified true copies)

Medical Expense

Accident and Sickness Proof of Loss. Claim Form is to be used.

Documents to enclose:

Loss or Damage of Baggage and Personal Effects

Travel Claim Form is to be used.

All losses must be reported to the Police Authority, responsible Hotel Management or responsible officer of any aircraft, vessel/conveyance within 24 hours.

Documents to enclose:

Baggage Delay

Travel Claim Form is to be used. Arrival point must not be the Insured Person’s country of residence or place of employment.

Documents to enclose:

Flight Delay

Travel Claim Form is to be used.

Documents to enclose:

Flight Cancellation

Travel Claim Form is to be used.

Documents to enclose:

Travel Misconnection

Travel Claim Form is to be used.

Documents to enclose:

How long does it take to process a claim?

Chubb will process your claims within 5 to 10 working days following the receipt of all claims requirements.

What is the hierarchy of automatic beneficiaries?

Benefits payable shall be made to the Insured; or in the event of his death, to the beneficiary designated by the Insured provided such beneficiary is not legally disqualified and survives the Insured; or in the absence of beneficiary designation, to the person or persons then surviving in the following order of preference: (a) legal spouse; (b) children; (c) parents; (d) brothers and sisters; otherwise, to the estate of the Insured.

If I have an existing travel accident coverage from another insurance plan, can I still claim for benefits under this plan?

Yes, you can. Benefits are payable on top of other insurance that you might have.

For your reimbursement benefits such as flight delay, baggage delay, loss/damage to baggage and medical reimbursement, these shall apply only if you have not claimed for these under any other plan.

If in case the Supplementary Cardholder encounters a loss, can the Supplementary Cardholder file a claim even if the airfare and travel tickets were charged using the Principal Cardholder’s Bank of Commerce (BOC) Credit Card?

Yes, the Supplementary Cardholder is covered and can file a claim even if the ticket cost is charged to the Principal Cardholder’s Bank of Commerce Credit Card.

If the ticket was purchased by the supplementary cardholder, but the ticket was used by the principal cardholder, would the principal still be covered?

Would the cardholder be sent an insurance policy?

No, they are insured as a group, Bank of Commerce has the policy.

How long would cardholder be qualified for coverage?

Coverage begins once the cardholder boards a common carrier as a fare-paying passenger and is on an international trip for a maximum of 15 days.

Would discounted or promo rates for tickets be included in the coverage?

Yes, as long as the qualified Bank of Commerce credit card was used to purchase them.

Are Bank of Commerce employees who own a Bank of Commerce credit card qualified for the insurance?

Yes, as long as they use their Bank of Commerce credit card to purchase the airfare.

What are the contact numbers do I call in case I need emergency assistance during my travel abroad?

In case of emergency, all qualified Bank of Commerce cardholders need to call collect the 24-hour Chubb Assistance: +63 2 864 0865.