Whether you are requesting to upgrade or install new electrical service, or require an electric meter set, everything you need to develop and complete your project is available right here through SCE’s Local Planning department. SCE Planners help set the stage for new engineering and construction projects.
When you’re ready to start your project, the first step is being assigned to one of our local service planners to collaborate with you. Your local planner will collaborate with you every step of the way throughout your entire project, including the design, construction, and scheduling installation of the electrical system to serve your project.
SCE is committed to completing your project in a timely, safe, and economical manner, and to meeting realistic design and construction time frames. Local planners support the regulatory requirements of SCE’s electrical distribution system by developing and designing plans, identifying necessary resources, and providing cost estimates and options for constructing distribution facilities.
It starts with One, Two, Three, and you’re well on your Way!
Contact SCE’s Customer Service Center at 1-800-655-4555 to request service. Select option 3 and follow the prompts. The Customer Service Representative will then assign your request to the appropriate local SCE Service Center. The service center will then assign your request to a local service planner, who will contact you within 5 business days. Please note that emergency work may affect this timeline.
Your assigned planner will contact you to discuss the details of your project (or, if applicable, provide results of a meter spot review) and request the completion of additional forms and information, which may include:
Your assigned planner will continue to collaborate with you to review and explain the timeline and scope of your project.
Remember to start early! This is a two-way conversation between the customer and the assigned planner. It’s important to have regular communication together to keep your project on track. Depending on the customer's construction timeline and the submittal/completion of all requirements, the energizing process varies in length of time (also contingent upon customer redesign requests & emergency work). The earlier you contact SCE to start your project, the better. Again, SCE is committed to servicing our customers’ needs by providing safe and reliable energy in a timely manner. Contact us today and get started.
See the chart below showing the general scope and deliverables for completing a project through SCE’s Local Planning department:
Download the PDF version of the timeline.
